Services
Maintenance and support
On-site service when something needs hands, and remote help by phone, text or Zoom when it does not.
Remote first, when it works
The old Avant site listed ongoing on-site and remote system support and troubleshooting. The Google reviews show what that means. One reviewer wrote that Avant is “willing and able to solve issues remotely by text, telephone or Zoom.” Trey Spelta’s problem was solved “step by step over the phone … without requiring a service call.”
On site when it needs hands
When a fix needs a visit, Avant comes out, with the same care as the install: floors protected, the work area left clean. Office hours are Monday to Friday, 8 AM to 5 PM, at (615) 558-5299 or design@avantavl.com.
Systems other people installed
Support is not only for Avant’s own installations. Tim H. came to Avant after struggles with other home automation and AV providers; Justin tightened up the existing Control4 system and then expanded it. The network, the TVs and audio and the cameras get the same treatment.
The guarantee
Every Avant installation carries a 100% satisfaction guarantee, in the old site’s words: if you are not completely satisfied with your installation, Avant will do everything it can to make it right. Justin’s 20-plus years in the trade are behind that promise.
- Remote troubleshooting by phone, text or Zoom
- On-site service calls
- Systems installed by other companies
- Equipment moved between rooms
Answers
Maintenance & Support: questions
Can you fix my system remotely?
Often, yes. Avant handles support by phone, text or Zoom, and one customer’s problem was solved step by step over the phone without a service call.
Do you service systems another company installed?
Yes. Avant has taken over work others started, including a Control4 installation a customer had struggled with under other providers.
What if I am not happy with the installation?
Tell Avant. The 100% satisfaction guarantee means that if you are not completely satisfied with your installation, Avant will do everything it can to make it right.
Do you support a system after the install?
Yes. Ongoing on-site and remote support is one of Avant’s services; the stated goal is to be the team a customer can depend on today, tomorrow and for years to come.
Can you move equipment from one room to another?
Yes. One Google review describes Avant moving a church’s audio equipment between rooms and leaving the space looking untouched.